FitSync Forums: Questions about the Pro FitSync offering

Hi Tim-
Thanks for the kind words and for the great questions and suggestions. We answered some of these questions privately via email but you’re right that others would definitely benefit from the answers so let me get right to it.

•Is there any way to configure the client screens such that they do not have to have the "Marquee" visible? I did not see a configuration option for that, but would really like to be able to suppress that module.

The Marquee is a standard configuration in the main "public" FitSync system. There are options for enterprise configurations to change this display but we're looking at including display options for the individual professional accounts as well.

•It would be great if there were a way to set the "default" profile when creating new clients.

Agreed. This is something we typically custom configure for club implementations but we're also looking at making this an option for pro accounts also.

•In the client profile, it would be preferred that there was not the encouragement to "find a new trainer" as that kind of defeats the point for a trainer to hand out the web accounts.

I know what you mean but this is a tricky one because on one hand, a lot of individual FitSync users are interested in finding trainers but we also understand that professional users may not want their clients to see the offerings of other trainers. We’re wrestling with a few approaches and are looking at giving trainers the option of turning off directory access for the client accounts they create. This has received a lot of discussion internally but I think that’s the best compromise. Individuals who join FitSync on their own can roam free but if they join by virtue of their trainer setting up their account then they’re limited to that trainer. What do you guys think? (and I’d love to hear from some individuals and clients too!)

•Is there a way to assign the Trail Assessment or the full Assessment as a task to the clients?

Two approaches that are popular. First is to message the client and ask them to complete it or to post something in their journal and tell them to complete it prior to the first session. Another is to sit with the client and complete it together during the first assessment session. We’re looking at making this a “scheduleable” (sorry, not sure if that’s a real word) event that you can put on the client schedule.

•We would really like to be able to customize the detail/questions as found on the Assessment form. Any options for that?

We do this for our enterprise configurations and considered this but our beta groups kept asking for a “standard” set of questions so we tried to strike a happy balance. What other questions would you like to see?

•Is there anyway to configure/access the client profile once the New Client account has been created? It would be handy to have the option to promote something specific to one or all clients via a push presentation other than the message system. Or perhaps to reset a client Password.

If I understand the question, the client community profile is created by the client so we let them control what is publicly exposed. I hope that’s what you’re asking. We do have a “message all clients” option and will be releasing later this year an email and SMS link so when you message a client you’ll broadcast it to every destination they have in their account; FitSync Web account, FitSync mobile app, email SMS, etc. We do have a Forgot Password option (cleverly hidden on our main page above the login box, lots of folks can’t find the thing) that requires the user to enter the email address they have on file and the system will automatically send out their login details.

•Is there any to sort or order the clients in the list on My Clients page. Perhaps an option would be to order them in order of most recent activity, descending.

This is a common configuration in our enterprise accounts but not something we’ve added to the main system. We will be releasing some nice new options here by mid summer.

•Did not see anyway to remove/deactivate clients from the My Clients page. Is there functionality for that?

You’re right we don’t have a “remove client” option but we can do that for you on request. This is another standard enterprise feature that hasn’t yet made it to the main site.

•Is there any way to reconfigure a set of clients at one time or is it an individual process?

Individual process, if you mean the My FitSync configuration. I think once we include some options to set a default then this would be less important. You could set your preferred array that every client gets and then further personalize each client with a specific exercise or goal.

•What is arrangement for the personalized version of FitSync? What is the level of configuration available? Color schemes? Logos? Reports?

The only difference is that the personal version does not have a “Clients” button in the upper left. We do offer private branding which is pretty much limitless. We can do a very basic matching of your color scheme and logo or we can go nuts (like we’ve done for some big enterprise clients) and do a complete custom configuration. Unlike a lot of vendors (even the big guys) we do a lot of very extensive customization for clients because we find that although 90% of clubs and trainers run their businesses the same way, it’s that last little 10% that makes a big difference.

Good questions, I'm interested to hear other perspectives and what else we can do to further fine tune the application.

John