Facebook App

[Kent Rigby]

I used to use the Facebook app to post my workout to my Facebook wall, but I stopped using it.  Now I want to use it again but it seems to be broken.  When I click on the Facebook icon in My FitSync and then click on the Go To App button in Facebook I get the follow error:

Error
Error while loading page from FitSync
Empty response received

There is a button for Try Again and one for Find Another App.  Try again just gives me the same result.  I have been trying for a few days and always get the same response.

[Team FitSync]

Sorry for the late reply.  Yes, we did hear from some users that they were having trouble after the most recent round of Facebook changes.  We made some updates on our end and that seemed to resolve it.  Are you still having trouble?  Please let us know if you are.

As an FYI, Facebook doesn't always provide advance notice of changes so occasionally we get caught with a few changes here and there.  So if you ever run into trouble, please let us know.  Most direct way is to email our tech support (which is 24/7)at info (at) fitsync.com.  This way we can track whether it's a user specific issue or global.

John Morgan
Director,
FitSync Enterprise Services