Can't log in with iPhone 4 app

[lwb5131]

Hi-

I've been using your mobile app for several months and mostly like it.  It's been buggy often, freezing the phone or slowing it tremendously, but these have been resolvable by closing all apps, rebooting the phone, and then starting the fitsync app alone.  Not a great solution, but worth it because I like the app.  (It does mean I can't listen to music while using the app, which is a real drawback!)

For the past couple of months, however, I haven't been able to log in at all.  I even deleted and reinstalled the app, but this didn't help.  I see from posts in November that this was attributed to an iOS5 update.  Has it been resolved yet?

Also:

When I reinstalled the app, I inadvertently used a different app store ID that the one I used when I initially bought the app.  (I don't know why Apple won't allow consolidation of app store IDs!)  Naturally, that meant I was charged again for the app.  It adds insult to injury that I was recharged for an app that doesn't work.  I'd love to get a credit for the second charge, and get the app to work again!

[Team FitSync]

Thanks for checking in.  Most of what you describe was attributable to some well publicized bugs and glitches in the Apple OS update which affected a lot of 3rd party apps and not just FitSync.  Our understanding is that Apple, and local carriers, released fixes that should have corrected the problems.  We've seen a lot of hollering about everything from the iPhone being laggy to using more battery power.  Couple of suggestions:

1 - Make sure you have all the latest updates on your device.  I personally have an iPhone and the thing was crashing on everything until all the Apple updates were applied. 

2 - Check and see how much available storage you have; my iPhone really starts to crawl when it gets near capacity.

3 - Go into your FitSync Web account and minimize the number of active workouts you're syncing down each time (set them to "Inactive" if you're not using them).  We've seen users with over 50 active workouts! along with multiple programs scheduled which can slow down the app and sync times.  Try and keep your active workouts to about 10 or less.

4 - If you ever have trouble logging in, first try resetting your password (click Forgot Password above the login for the Web app) and if you still have trouble contact FitSync customer support at info (at) fitsync.com 24/7 and we can help you out. 

5 - Don't know why Apple would charge you twice - definitely ask them for a refund on that but contact our customer support line to make sure you're accessing the correct FitSync account.  Sometimes users will have multiple accounts or they'll upgrade to a new account but keep logging in with the old credentials that have expired.  Our tech support folks can usually clear that up in a few minutes. 

I'd suggest you contact our tech support line regardless so they can help you get sorted out.  Assuming you have all the updates on your device, a reinstall should clear things but check in with tech support anyway just to be sure.

John