program will not work on Windows Mobile 6

[Jake Massie]

I purchased this program off Handango, which says this program should be compatible with my ASUS MyPal 696.

However when I go to install it says I need to install "netcf.all.wce4.armv4.cab" first. From Googling that appears to be a file from the 1.0 .net compact framework. I have managed to locate that specific .cab file, no idea what to do with it though. Is there any way to get the program to work or do I need to pursue getting a refund?

Thanks

[Charles Maze]

Jackie,
The OS isn't a problem, but don't know your phone or carrier.

I'm runnig the app fine on Mobile 6.
Ignore those errors on install.  I had them too.
Make sure you install on the device not on a storage card

See the great response to my similar query on this board and walk through the steps:
http://app.fitsync.com/forum/index.php/topic,27.0.html

If you continue to have specific errors or problems, please post the exact problem and error text.

The support folks here are great.

Good luck.   

Charles

[Jake Massie]

It's just a GPS enabled PDA, no phone.

Installing it on the device instead of the sd card did the trick.

Thanks much for the tip

[Team FitSync]

Jake, glad to hear you got things running.  Charles, thanks for jumping in with some tips and thank you for the compliments on our support.

As you discovered, key issue is that you need to install it to the device and not the storage card.  It's an easy mistake especially if your device defaults to the storage card for saving files.

Jake if you have any more questions you can post here or email us at info@fitsync.com if you want a confidential response.

John Morgan

[Charles Maze]

Jake,

Happy to help. and sorry for the typo with your name
Clearly, my typing skills are as highly developed as my finely tuned weight training skills.   



John, thanks for making the site better and better.

Charles