Todd-
Install problems on phones, particularly in the US, are often related to a few main areas:
1 - Service Plan: Some service plans may allow download but not upload of data resulting in browsing only so check that your plan is a "data" plan that allows you to send and recieve data.
2 - Operator Limitations - Network: Some mobile operators will restrict app download and install at the network level by running traffic through a proxy.
3 - Operator Limitations - Device: Some operators will disable certain features on phones such as address book export and third party app install. If the phone is branded by the operator it is likely to have a non-standard implementation of the OS. This is why it is common for Euro or Asia spec phones to run just about any third party app and browse to any Web site but US devices on US netowrks will have browsing and app install restricitons.
When questioning the operator about app install they will likely refer you to the app developer. Instead you should ask if yoiu are allowed to download and install ANY app from ANY Website. You may discover that only apps "certified" by the operator can be downloaded.
The workaround is to try a direct install via sometihng other than the operator network such as via Wi-Fi (and not the operator's HotSpot Wi-Fi as that may have same restrictions) or BlueTooth via yoiur desktop. There are links in your FitSync account under Mobile/Downloads to download the jad and jar files for direct install to your phone.
If you still have difficulty you can contact our customer support at
info@fitsync.com for a more detailed private response to assist in getting up and running.
John